1. Cancellation Fees
If you need to change your stay dates or cancel your reservation, please contact us as soon as possible. For cancellations made at the guest's discretion, the following cancellation fees apply, calculated from the start date of your stay.
* Cancellation fees also apply, in accordance with the above schedule, to any reduction in the number of nights or number of guests.
2. Exceptions (Severe Weather or Disaster)
We may waive cancellation fees in cases where, due to a typhoon, heavy snow, earthquake, or other natural disaster, we can reasonably confirm that physical access to the property is genuinely difficult (for example, flight cancellations, suspension of public transportation, or expressway closures).
Standard cancellation fees will apply in the following cases, however:
- Transportation is operating, but the guest independently chooses to cancel
- The cancellation is due to the disruption of an activity, or a change of sightseeing plans, caused by poor weather
* If cancelling due to a suspension of transportation services, please be sure to contact us in advance.
3. Cancellation by the Property
If, due to unavoidable circumstances such as a serious equipment failure, we are unable to accept your stay, we will provide a full refund and cancel your reservation free of charge. Please note that we are not able to compensate for any resulting costs to the guest, such as transportation expenses or arrangements for alternative accommodation, except where such costs arise from our own intentional act or negligence.
4. Reservations Made Through Booking Platforms
If your reservation was made through Airbnb, Booking.com, or another online travel agency (OTA), the cancellation policy set by that platform takes precedence over this policy. Please carry out cancellation procedures directly through the platform where you made your reservation.
5. Refunds
Where a cancellation fee applies, we will refund the amount already paid, less the applicable cancellation fee and any bank transfer charges, to your designated account. If payment has not yet been made, or if the cancellation fee exceeds the amount already paid, we will separately invoice you for the cancellation fee.
Contact
For inquiries regarding this policy, please contact us below.
SUGOMORI TEL: +81 80-5830-4957
Contact Page